Terms of Service

Welcome to Goldfish Technologies Pvt Ltd. These Terms of Service ("Terms") govern your access to and use of our website, products, and services, including business email hosting, email migration, email security, domain-related services, cloud solutions, technical support, and other IT services offered by us.

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Terms of Service

09-07-2026

Welcome to Goldfish Technologies Pvt Ltd. These Terms of Service ("Terms") govern your access to and use of our website, products, and services, including business email hosting, email migration, email security, domain-related services, cloud solutions, technical support, and other IT services offered by us.

By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our services.



1. Definitions

  • Company refers to Goldfish Technologies Pvt Ltd.
  • Customer, User, or You refers to any individual or organization using our services.
  • Services include business email hosting, cloud email solutions, migrations, domain services, technical support, and related offerings.
Eligibility

You must be at least 18 years of age and legally authorized to enter into binding agreements on behalf of yourself or your organization.

3. Account Registration

To access certain services, you may be required to create an account and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.

4. Service Usage

You agree to use our services only for lawful business purposes and in compliance with all applicable laws and regulations.

You agree not to:

  • Send spam or unsolicited bulk emails.
  • Distribute malware, viruses, or malicious software.
  • Engage in phishing, fraud, or deceptive practices.
  • Use the services for illegal or unauthorized activities.
  • Interfere with the operation or security of our systems or networks.

Violation of these terms may result in suspension or termination of your services.

5. Payments and Billing

Fees for our services are specified in your order, quotation, or subscription plan.

  • Payments must be made on or before the due date.
  • Services may be suspended for overdue payments.
  • Taxes, including GST or other applicable taxes, will be charged where required by law.
  • Unless otherwise agreed in writing, all fees are non-refundable.

6. Service Availability

We strive to provide reliable and uninterrupted services. However, we do not guarantee that our services will always be available without interruption due to maintenance, upgrades, technical issues, or circumstances beyond our reasonable control.

7. Customer Responsibilities

You are responsible for:

  • Maintaining secure passwords.
  • Keeping backup copies of your important data.
  • Ensuring the legality of all content transmitted through your email accounts.
  • Promptly reporting unauthorized access or security incidents.

To exercise these rights, please contact us using the details below.

8. Data Security

We implement reasonable technical and organizational measures to protect customer information and maintain the security of our infrastructure. However, no online system can guarantee complete security, and customers are encouraged to adopt appropriate security practices.

9. Intellectual Property

All website content, trademarks, logos, software, documentation, graphics, and other materials provided by Goldfish Technologies Pvt Ltd remain our exclusive property or that of our licensors.

Customers may not copy, modify, distribute, reverse engineer, or reproduce any part of our services without prior written permission.

10. Suspension and Termination

We reserve the right to suspend or terminate services if:

  • These Terms are violated.
  • Payment obligations are not fulfilled.
  • The services are used for unlawful or abusive activities.
  • Continued service poses a security or operational risk.

Customers may terminate services by providing notice in accordance with their service agreement.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Goldfish Technologies Pvt Ltd shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, business interruption, data loss, or loss of goodwill arising from the use of our services.

Our total liability shall not exceed the amount paid by the customer for the affected service during the preceding twelve (12) months.

12. Indemnification

You agree to indemnify and hold harmless Goldfish Technologies Pvt Ltd, its employees, directors, partners, and affiliates from any claims, damages, liabilities, costs, or expenses arising from your misuse of the services or violation of these Terms.

13. Third-Party Services

Some services may integrate with or rely on third-party providers. We are not responsible for the availability, performance, or policies of third-party services.

14. Privacy

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

15. Changes to These Terms

We reserve the right to modify these Terms at any time. Updated Terms will become effective upon publication on our website. Continued use of our services after changes constitutes acceptance of the revised Terms.

16. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts located in New Delhi, India.

17. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Goldfish Technologies Pvt Ltd
DPT 808B, F-79 & 80, DLF Prime Tower, Industrial Area, Okhla Phase 1, New Delhi - 110020
Email: support@goldfishemail.com
Phone: +91 8744045600
Website: www. goldfishemail.com