Refund Policy

At Goldfish Technologies Pvt Ltd, we strive to deliver reliable business email solutions and exceptional customer service. This Refund Policy outlines the conditions under which refunds may be granted for our products and services.

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Terms of Service

09-07-2026

At Goldfish Technologies Pvt Ltd, we strive to deliver reliable business email solutions and exceptional customer service. This Refund Policy outlines the conditions under which refunds may be granted for our products and services.

By purchasing our services, you agree to the terms of this Refund Policy.



1. Service-Based Products

Our services include, but are not limited to:

  • Business Email Hosting
  • Cloud Email Solutions
  • Email Migration Services
  • Domain Registration and Management
  • Email Security Solutions
  • Technical Support and IT Services
  • Other subscription-based services

Due to the nature of digital services, refunds are generally subject to the conditions outlined below.

2. Subscription Fees

Subscription fees are billed according to the selected plan and are payable in advance.
Unless otherwise stated in a written agreement, subscription payments are non-refundable once the service has been activated or provisioned.

3. Eligibility for Refunds

Refund requests may be considered in the following circumstances:

  • Duplicate payments.
  • Incorrect billing due to an error on our part.
  • Services that could not be provisioned due to technical limitations attributable to us.
  • Other exceptional circumstances, at our sole discretion.

Approved refunds will be processed using the original payment method whenever possible.

4. Non-Refundable Services

Refunds will generally not be provided for:

  • Activated or provisioned digital services.
  • Domain name registrations, renewals, transfers, or restoration fees.
  • Third-party software licenses or subscriptions.
  • Email migration or setup services that have already been completed.
  • Customized or professional consulting services.
  • Partial use of a subscription period.
  • Service suspensions resulting from violations of our Terms of Service.

5. Cancellation

Customers may request cancellation of recurring services before the next billing cycle.

Cancellation will stop future renewals but does not automatically entitle the customer to a refund for the current billing period unless otherwise agreed in writing.

6. Refund Request Process

To request a refund, please contact our support team with:

7. Customer Responsibilities

You are responsible for:

  • Your name and company name
  • Order or invoice number
  • Registered email address
  • Reason for the refund request

We aim to review refund requests within 7–10 business days of receiving all necessary information.

  • Refunds will be processed to the original payment method where possible.
  • Processing times may vary depending on your payment provider or financial institution.
  • Any applicable transaction fees, taxes, or third-party charges may be deducted where permitted by law.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any updates will be posted on this page with the revised effective date.

9. Contact Us

If you have any questions regarding this Refund Policy or wish to submit a refund request, please contact us:

Goldfish Technologies Pvt Ltd
DPT 808B, F-79 & 80, DLF Prime Tower, Industrial Area, Okhla Phase 1, New Delhi - 110020
Email: support@goldfishemail.com
Phone: +91 8744045600
Website: www. goldfishemail.com